Mavenoid Guide:

Why chatbots
suck, and what
you need to do
about it

Chatbots have taken the support landscape by storm. 67% of consumers interacted with a chatbot over the past year alone—and the global conversational AI market size is expected to reach a staggering $15.7 billion by 2024.

But how helpful are chatbots, really? And are there cases where they might be causing more harm than good?

In this guide, we’ll uncover the answers to these questions and more, exploring key topics like:

  • Why chatbots got popular
  • Where they fall short
  • How to make them better—particularly for product support
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